an open letter to we_can_help@comcast.com…
from: Husky Fella <xxxxxx.xxx@gmail.com>
to: we_can_help@cable.comcast.com
date: Tue, Nov 10, 2009 at 7:49 PM
subject: can_you_help?
I will apologize in advance for the length and tone of this email.
It’s been a long day.
Last week a tech came out to transfer our service to our new
apartment. The tech told us that he could not install service without
drilling through the concrete foundation of the building and that we
would need written consent from our landlord. We said OK and thanked
him for coming out. I suppose these things happen.
After a week of going back and forth with the landlord we got the
necessary approval and a new tech came back out this morning to
install cable and transfer the service. This tech failed to bring the
proper tools to drill through the concrete. Instead he did some clever
thinking and installed the cable using the same method used with all
of the other units in this building which was to drill through a
basement window frame and leave the concrete foundation untouched. I’m
sure my landlord will be thrilled to hear about this, thanks for
sending that second guy out.
During this morning’s installation a pair of Jehovah’s Witnesses came
to my door. They were nice fellas but I didn’t have the time or need
to talk so I began to wind up for a polite dismissal. As I was about
to shoo them off I was surprised to find the Comcast technician by my
side, with his arm around my shoulder and telling me to listen to the
two older Jehovah’s Witnesses at my door because they were going to
tell me The Truth. I then spent the next hour on my front porch,
engaged in the ramblings of religious door-to-door salesmen (with
several interjections from the Comcast tech while he took quick
breaks). Meanwhile I weighed the options of continuing to listen to them
or dismiss them and face the possibility of having the technician
corner me in my own home.
After a four-hour install the tech left. Much to my surprise the majority of our channels
do not work and the screen simply displays the message “ONE MOMENT
PLEASE” This Channel Should Be Available Shortly. “Shortly” apparently
doesn’t mean “some time within the next few hours.”
So, not only did we have an unnecessary week of service interruption
that has been a significant inconvenience to our professional lives,
we had to endure a tech-call that included a lesson on religion and now I can’t unwind with a few hours of C-SPAN or C-SPAN2 tonight.
Thank you, Comcast. You have once again gone above and beyond to prove
that you are indeed Comcastic.
dh
PS- attached is a photo of the literature left behind by my Jehovah
friends. I’d be happy to send it along to you if you’re searching for
Answers.
